Employees spend time on receipts, expense claims and approvals, with 45% saying booking or payment friction has delayed a work trip
Bangkok, Thailand – November 12, 2026 – A new survey conducted by Bolt for Business in partnership with Ipsos has found that workplace travel in Bangkok remains fragmented, with many employees managing bookings, payments and expenses through disconnected tools and manual processes.
The survey of 500 Greater Bangkok employees who travel for work found that only 39% have access to a fully integrated company travel and expense system. The remaining 61% rely on partially integrated systems, multiple tools or mainly manual processes.
For many employees, this creates a significant administrative burden. Nearly four in five respondents (79%) spend at least 30 minutes on administration for each work trip, including receipts, expense reports and approval processes. Almost three in ten (29%) spend one hour or more per trip on these tasks.
The most common administrative tasks include collecting and storing receipts (68%), manually filing expense reports (51%) and waiting for approvals (41%). Complicated administration is also the leading work-travel pain point, cited by one in three respondents (33%).
“Business travel should help people get to work, meetings and customers efficiently. It should not create an extra layer of paperwork and uncertainty,” Wacharaphan Tanaprakob, Country Sales Manager, Bolt for Business said.“These findings show a clear opportunity for companies to simplify how employees book, pay for and manage travel. Bolt for Business gives organisations a practical mobility solution for employees across the business, helping make everyday work travel simpler, more reliable and easier to manage.”
The impact can extend beyond administration. Forty-five percent of respondents say they have avoided or delayed a work-related trip because of payment, reimbursement or booking inconvenience. A further 33% say their current travel and expense process has a negative effect on productivity.
Employees are calling for practical improvements. The most requested change is less administration and more time to focus on work (42%), followed by no out-of-pocket expenses (36%) and faster, seamless travel booking (26%).
Bolt for Business helps companies manage employee travel through one platform, with centralised billing, simplified expense management and visibility over business rides. By reducing the need for employees to pay first and claim later, businesses can give teams a smoother travel experience while reducing administrative work.
“Companies are looking for tools that work with the pace of modern business,” Wacharaphan added. “A simpler, cashless and centralised travel process can help employees focus on the work that matters. With Bolt for Business, companies can provide a convenient mobility solution for their teams while gaining greater visibility and control over travel spend.”
Bolt for Business is Bolt’s corporate mobility solution, helping businesses of all sizes manage work-related travel through the Bolt app. It integrates booking and payment with company accounts and employee profiles, giving businesses greater visibility over travel spend while making journeys simpler for employees. Available across 50 countries in Europe and Africa, Bolt for Business provides access to multiple mobility options with the same safety features available across Bolt products.
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